Deichmann

Soorej Warrier a year ago

I visited the Deichmann store on Bécsi út in Budapest to buy shoes for my child, who wasn’t feeling well. I was on a phone call with her to make sure I picked something she would actually like — it was important to me, as any parent can understand. To my surprise, one of the saleswomen came over and quite rudely told me to stop using my phone. I wasn’t aware that phone calls were not allowed in the store, and had I been informed politely, I would have had no problem following the rule. What really struck me, though, was the tone and attitude — it felt unnecessarily harsh and dismissive in front of 25+ people in the store. I din’t make a fuss or anything but just politely kept on telling her that I dint know the rule. As a person of color, I couldn’t help but feel that I was being treated differently. Whether intentional or not, the interaction left me feeling uncomfortable and unwelcome. Respect and empathy should be part of every customer service experience, regardless of someone’s background. I truly hope Deichmann takes this feedback seriously and reminds staff of the importance of treating every customer with courtesy and fairness.

Neli Domotori a year ago

My absolutely favourite Deichmann branch in Budapest. Helpful staff, polite service.

Giulia 2 years ago

Big, spacious Deichmann branch, in a retail park. Good discounts and a reduced to clear section at the back of the shop, where you'll never know which shoes you'll find: often the last pair, in one number only, so you have to be lucky, but I did find some sneakers 50% off the original price more than once.

Roland Rátvai 5 years ago

Great selections of footwear. Nice and tidy shop. Nice service. Recommended.

Grace 6 years ago

My husband and my son had a very bad experience in your shop on August 19, 2020. When they went out from your shop, a very big woman who is your staff ran out and seized them. She shouted and criticized them of stealing the backpack from your shop. My husband showed her the invoice issued by Mountex, where they bought the backpack from half an hour ago. She didn’t accept the fact and started to use the most malicious and disrespectful Hungarian on my son (similar like “FCK”). My son speaks perfect Hungarian, he understood everything. He felt being shabbily treated and very sad and asked not buying anything from your shop in the future anymore. As a customer who regularly shopping in your shop and as a foreigner, I feel intolerable of this kind of behaviour. It totally ruined our good impression towards the local people. If she had any suspicion, she could explain to them with a polite way (she might not see the brand which didn’t belong to your shop). I am sure my husband and my son would understand her. But using the rudest word on a child without any reasonable explanation is totally unacceptable. She never knew her behaviour has destroyed the reputation of your company.