Hotel Palota City

Mihai Jula 2 years ago

Not recommending this place. Rooms didn’t have working AC, apparently “it’s not too hot outside to turn them on” (in June, 30 degrees outside), some reception stuff don’t know english, or don’t want to talk to you, had to use translate to have a hint of what they are saying. Payment for the whole stay was in advance and if you change your mind after you hear about the AC or leaky shower, they don’t want to give you your money back. By far the worst customer service i’ve ever encountered. Not a pleasant stay !

Rocky Radu 2 years ago

Worst "hotel" I ever had the "chance" to stay!!! The problems identificated by me and my team (we get there for a European Championtship organized in Budapest and we need to rest before le the contest) at the begining by unfortunately very after we've paid the rooms in advanced (the receptionist ask us to pay the entire period - 4 days- before to see the rooms, in fact when he made our registration). So, when we get the rooms, we discovered: - AC not functional - the room was in fact a sauna. When we claim to open it, they refused to open it, they refused to give us money back when we wanted to live the hotel and I had to call a friend of mine from Budapest to call them and tell them that she will make the letter to official institutions. In that moment they remembered the english language forgotten when we asked them polite to fix the problem and promised that the AC will be opened next day! So we had to stay almost 2 days without AC and 1 night!! No money back, not any apologies!! - Beds very small, inconfortable with very low quality sheets - no trash holder in room (i had to keep may garbage in a bag). Nobody get out this garbage from my room for 4 days!! I had to let all this

SuperHelpful 3 years ago

Staff was very, very nice! The location is at 10km distance from the center but you may park the car there and take the bus no. 5 that have the station at 100m distance from the hotel. The trip is 30-40 minutes and I recommend the bus because all the parkings in Budapest are expensive and full. The room and bathroom were clean. Very good option if you want to visit Budapest without paying a lot of money just to stay in the city center. Also, there are just a few places in Budapest that offers free parking.

Kari Ka 6 years ago

Booking this hotel beware of the following which might be useful info: - hotel advertises free parking spots but there might not be enough spots for you. Nobody will give you a hand or any advice where you could leave your car (coming from abroad you may not know which streets are fine to park without penalty. We left the car outside of facility and we were worried about any potential problems, although the staff were around, they didn't tell us whether it was okay and I tried to ask). -if there are rains in the area the pool/spa area may be out of service. -you cannot be sure whether you will rest at night (we were unlucky to have a big group of wedding guests drinking outside of window until 2a.m. The owner doesn't seem to see any issue with that. If you don't mind a possibility of people screaming and yelling a few meters away while you are trying to sleep, it will be okay for you. While we understand the wedding celebration, peaceful nighttime rest should be a priority for a hotel. After all, it's not a pub. ++ The girl at the counter was very nice, food was okay and the hotel was close to the center if you have a car. Wifi worked with no issues. The rooms were rather clean.

Bronislav Kroneisl 7 years ago

Nice quiet hotel at the outskirts of Budapest, near the highway ring and the M3 highway. Hotel is clean with it's own small swimming pool. Nice and helpful personnel. Parking possible inside the property, or on the street. If you are looking for a hotel for a good price in Budapest, add this hotel to your list.