BMF Hostel

Ziqi Wang 2 months ago

I am extremely disappointed with how my lost item was handled. We checked out of the hostel, and later I realized that I had accidentally left a pair of earrings in my room. I returned to the hostel to ask if they had been found. The front desk simply told me that housekeeping had not reported finding anything. However, no effort was made to contact the housekeeping staff who had cleaned the room or to make any further inquiries. My concern was dismissed without any genuine attempt to assist. I understand that lost items cannot always be recovered. What I do not understand is why making a simple inquiry with the staff responsible for cleaning the room seemed to be too much to ask. When guests report missing belongings, a professional establishment should at least make a genuine effort to investigate. Instead, I left with no answers, no assistance, and very little confidence in how lost property is handled here. If you ever leave something behind, don’t expect much more than, “Nothing was reported.”

Miguel Moebius 8 years ago

CHECK IN Two people looking, one working: On the top of that really slowly, attending phone calls so you can wait about 30 minutes to be attended, pickup your keys (you have to do this every time you go out of the hostel) THE ROOM This Hostel is very hot and the windows aren't bigger than 30cm so you will have an horrible time if it's warm as you stay here. THE TIDINESS The floors were dirty as we came into the room for the first time and the bath does not look to have been cleaned very groundly for a while. It has been the second worst hostel I've visited so far. It's mediocre and not a nice place to rest while visit a new.

Roger V 8 years ago

They did nog clean our rooms. On the floor everywhere were hairs, food, and other dirt see photo's!

Amanda 9 years ago

We arrived a few hours before check in and were able to pay and leave our bags at the hostel which was great. When we came back to check in we were given our key and told it was on the first floor. Once we were in our room we were very disappointed to see that the room had not been cleaned at all. The floor was dusty and had hair all over it, the desk was covered in crumbs, something was spilt on the back of the door, the shower and sink had clearly not been cleaned for several weeks as they both had a build up of hair and grime, there was half eaten food in our allocated fridge and the beds were covered in hair and looked as if the blanket had just been thrown over the bed and not changed. We weren't too bothered about most of it but went to reception to ask for fresh sheets and the girl seemed annoyed that we were complaining about the state of the room and offered no sympathy or compensation. She reluctantly took us to get fresh sheets, we then had to remake the beds ourselves. We brought the dirty sheets down to reception and the girl expected us to take them up to the laundry, another staff member then came and took them off us. We were very unimpressed with the state of the

Kevin Colin 10 years ago

Stayed in double twin bed unit with kitchenette and private bathroom. It was decent enough for a hostel and the people at the front desk were really helpful and nice. Only complaint is that the room is extremely hot on hot days. Way hotter than outside in the evenings.