easyHotel Budapest Oktogon

Nevine El-Sherbini a month ago

The worst customer service I have ever received having stayed in 100+ hotels in my life. When I arrived at the hotel, I had to ring the bell. No one responded. I rang again and heard a buzzing noise which I assumed to be the bell itself so I just waited. 30 seconds later a large gentleman pulled open the door shouting at me “Why don’t you push the door? You’re supposed to push the door!” I was in complete shock that before I had even stepped foot in the hotel I was being treated like this as a guest. When I asked him why he was so angry. He shouted back “I’m not angry” so I told him to stop shouting at me then. His name was Zsolt and I encourage the management team to send him to customer service training. As a solo female traveller, I found him to be intimating aswell as rude. The rooms are basic but fine for one person. Location is excellent. I will not return again.

Lucie B 2 months ago

We stayed here for four nights and absolutely loved it. The photos are accurate, the room is small, but it was the perfect size for two people. It had everything we needed, including a fridge, and the air conditioning worked quietly and efficiently, which made our stay very comfortable. The Nespresso machine in the reception area was a lovely bonus. The location was excellent, the bed was incredibly comfortable, and having a TV with Netflix was a great touch after a day of exploring. We would happily stay here again!

buddhi wijerathne 2 months ago

Very close to the Budapest international train station. Clean rooms. Staff was exceptional. Gave us late check out. Simple breakfast. Good location. Rooms were bit smaller still manageable. Since we booked cheap highly recommend this place.