Hotel President Budapest, Affiliated by Meliá

Eugene 2 months ago

We stayed at this hotel for 4 nights, from July 30 to August 3, and booked two rooms. The biggest advantage of this hotel is definitely its excellent location. It is within walking distance of many of Budapest’s main attractions, making it very convenient for sightseeing. We would also like to thank the staff, who were always friendly, polite, and willing to help. Unfortunately, this is where the positive experience ends. The hotel, and especially the guest rooms, are clearly in need of a complete renovation. The air conditioning in both of our rooms barely worked. During our stay, the outside temperature reached around 38°C during the day and remained about 26°C at night, making it almost impossible to sleep comfortably. In addition, the refrigerator and the television in our room did not work at all. We also found various insects in the bathroom, which was very unpleasant and unacceptable for a hotel of this category. Considering the condition of the rooms and the numerous technical issues, it is obvious that this hotel is not worth the price we paid. We expected a much higher standard, especially from a hotel affiliated with Meliá. While we appreciated the location and the

Happy People 3 months ago

The location is very good, close to the center and most of the attractions are walking distance. The customer service front desk when we checked in was very uninformative and brushed us of. The girl at front desk didn't tell us for example that the elevator has besides the floor numbers 1, 2, 3 also have 2A, 2B or 3A and 3 B buttons. We were confused. Then had to figure out ourselves. She didn't tell us about hotel amenities:roof top and sauna and swimming pool. When we asked where is everything she was getting annoyed. All standard rooms facing inner hall with small window which has to be closed all the time with curtains to keep privacy. Rooms very dark. We asked to change the room and were given better room, no charge, facing the street. But the phone inside the room didn't work. And they didn't fixed it when we addressed it. Bed sheets had hair from previous customers, please be ware, check carefully before laying down The bathroom sink countertop was broken. Towels are old and very rough. Need upgrade. Also mattress and pillows very old

Roland Nemeth 4 months ago

Dear Hotel Management, I am writing regarding my recent stay at your hotel. I chose your property because I have always had positive experiences with Melia hotels and trust the brand's reputation for quality and consistent hospitality. Unfortunately, this stay fell significantly below those expectations. Upon arrival, we were informed that the rooftop terrace was unavailable. While I understand that facilities may occasionally be closed, this was particularly disappointing as it is prominently featured in the hotel's marketing and was one of the reasons we chose to stay at your property. The bar staff were excellent throughout our visit, providing friendly and professional service. However, the main issue occurred in our room. After taking a shower, the bathroom flooded, with water spreading into the bedroom area and soaking the carpet. When I contacted reception, I was informed that additional towels would be sent so that we could clean up the water ourselves. I found this response unacceptable, particularly given the room rate of approximately €100 per night. It was also clear that this was not a new problem, as the skirting boards showed visible signs of repeated water damage. A