Hotel Metro

Its.Spolja 3 months ago

The room and the bathroom were nice and clean. The hotel's location is in a really good spot, considering it's in the heart of Budapest. The hotel staff was also really polite and professional. We even got coffee in our room when we first arrived. When we first arrived, there was nobody at the reception, but we had clear and detailed instructions via message, so there was no confusion whatsoever.

Eva Špoljarić 3 months ago

My brother and I stayed in it for 3 nights. The room was clean, bed was comfortable. When we came in nobody was at the reception but check in was easy as the hotel send you needed information prior to it so it isn't confusing. When checking out the receptionist was there and he was nice. Location is amazing, easy access to public transport and you can get anywhere with 0 trobule.

Malcolm Cassar 9 months ago

This hotel is in a great location, the beds are very comfortable and the rooms are spacious, but be weary as it's not the cleanest or most updated of hotels! The staff are friendly but not often there but available and call. But for the price it is well worth it.

Jose Ángel Jarabo 11 months ago

I stayed at Hotel Metro in Budapest and it was an extremely disappointing experience. During my entire 4-day stay, my room was never cleaned, nor were the towels replaced, despite the hotel stating that this should happen daily or every two days. I asked for fresh towels at reception, and was promised they would be sent to my room—but they never arrived. Additionally, when I requested a basic dental kit, the staff told me to go buy one at the supermarket. The service was completely negligent and unprofessional. On several occasions, there was no one at reception, even during hours when it was supposed to be open. To make matters worse, the photos on the hotel's website do not match the reality of the place. I felt misled by the online presentation. When I checked out, I mentioned all these issues, but I received no apology or solution. I also sent follow-up emails after my stay, but never received a response. A total lack of customer care. I would not return and do not recommend this hotel.